FAQ

What clothing brands are accepted for your Patchback program?

Brands we love: Adidas, American Eagle, American Apparel, Banana Republic, Brandy Melville, Blundstones, Burberry, Calvin Klein, Champion, Charlotte Russe, Cotton Candy, Converse, Forever 21, Free People, Guess, H&M, Huf, LA Hearts, Levi’s, Lucky Brand, Lululemon, Nike, Obey, On the Byas, PINK by VS, Silence + Noise, Topshop, Uggs, Thrasher, Tommy Hilfiger, Under Armour, Urban Outfitters, Vans, Xhilaration, Zara + more! 

Acceptance and Quality Standards

All items will be carefully looked at by our buyer to determine resale value. Only high-quality items that meet our standards will be accepted. Please review the details below before bringing in your items.
Please bring items in a reusable bag!
We’re accepting:
  • New or like-new secondhand clothing that has been freshly washed
  • New-with-tags items
  • Items that are in-season, on-trend, and have been purchased within the past 3 years, or vintage (ie: mom/boyfriend jeans, Levi’s, band tee’s, 90s crops)
  • Authentic handbags. We do not accept fake handbags or knockoffs. The buying team thoroughly inspects appropriate serial tags, date codes and materials, so please include any authentication information when bringing in handbags.

What is your Return Policy?

If you decide that an item isn’t the right fit for you, you have 14 days to return or exchange any full-price item. The price tag must still be attached and you must still have the receipt. No returns on sale items. If you have any questions about a return, please call or email the location where it was originally purchased.

What items are selectively accepted depending on the season?

The Patch is currently accepting women’s and men’s clothing from all seasons. However, we encourage you to only bring in items that are currently on-trend and in-season.
We are actively accepting the following warm-weather styles to get ready for the spring season ahead.
Tees and tanks
Activewear
Casual dresses
Skirts and maxi skirts
Shoes and sandals
Designer Handbags
We are more selective in the following categories and brands due to high supply and low demand:
Dress pants
Blazers
Formal dresses
Sweaters and cardigans
Jackets
Jeans
Long-sleeve tops
Scarves
Heels
Basics under $30 retail (i.e. jeans, shirts, dresses, skirts, heels)